Field Note 001
Why We Don’t Fix Boilers
The short answer is that we are fictional. The longer answer is useful for testing whether a chatbot can respect a business boundary.
“No” is a business fact.
If a business does not perform boiler repair, the correct answer is not a creative guess, an adjacent service, or a confident sales pitch.
No, we do not provide boiler repair.
What Frankie should do
- Answer from approved facts.
- Do not quietly convert “boiler” into “furnace.”
- Do not claim a technician can call unless that workflow exists.
- If the knowledge base is incomplete, admit it.
Approved fact:
service.boiler_repair = false
Expected answer:
“No. We do not provide boiler repair.”